Shipping Policy

Processing Time

Orders are processed within 1–2 business days after payment is confirmed.

You’ll receive an order confirmation email once your purchase is complete, and a shipping confirmation with tracking details once your order has been dispatched.

Delivery Estimates

We currently ship to addresses within the United States only. Delivery typically takes 2 to 7 business days, depending on the shipping method you select at checkout.

Delivery times are estimates and may vary depending on your location, carrier delays, or circumstances outside our control (such as severe weather or supply chain disruptions).

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Incorrect Addresses

Please double-check your shipping address before placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us immediately at velvra@yahoo.com. We will work with the carrier to resolve the issue and send a replacement or refund where applicable.

Contact

If you have any questions about your shipment, reach out to us at velvra@yahoo.com.